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GENERAL INFORMATION

Why Standards

Standards are published documents that establish specifications and procedures designed to ensure the reliability of the materials, products, methods, and/or services people use every day.

Benefits of Standards

Standardization provides a solid foundation upon which to develop new technologies and to enhance existing practices. Some of the many benefits are:

  • • Ensure products manufactured in one country can be sold and used in another. Standards reduce technical barriers to international trade, increase the size of potential markets and position Swaziland firms to compete in the world economy.
  • • Enhance customer satisfaction and improve customer loyalty leading to repeat business.
  • • Increase revenue and market share obtained through flexible and fast responses to market opportunities.
  • • Integration and alignment of internal processes which lead to increased productivity and results.
  • • Provide businesses and consumers confidence that the goods and services they are developing or using are safe, reliable and will do the job they were intended for.
  • • Increase credibility and competitiveness in the market.
  • • Consistency in the delivery of product or service.
  • • Lower costs and shorter cycle times through effective use of resources.
Why are standards important

Standards fuel the development and implementation of technologies that influence and transform the way we live, work and communicate. Behind the scenes, standards make everyday life work. They may establish size or shape or capacity of a product, process or system. They can specify performance of products or personnel. They also can define terms so that there is no misunderstanding among those using the standard. For example, standards help ensure that a light bulb fits the socket and appliance plugs fit power outlets. Businesses not only reduce the economic risk of their research and development activities by participating in standardization, they can also lower their overall research and design costs by relying on previously standardized technologies and terminologies. Standards also make it easier to understand and compare competing products. As standards are globally adopted and applied in many markets, they also fuel international trade.

What is a conformity assessment

Conformity assessment involves a set of processes that show your product, service or system meets the requirements of a standard.

What is certification

Certification is the provision by an independent body (SWASA) of written assurance (a certificate) that the product, service or system in question meets specific requirements. Certification is also known as third party conformity assessment. This is a way of showing outsiders that your organization has an effective quality management system in place. Certification can be a useful tool to add credibility, by demonstrating that your product or service meets the expectations of your customers.

SWASA MANAGEMENT SYSTEMS CERTIFICATION SCHEME QUALITY POLICY

Swaziland Standards Authority is committed to providing high quality certification services and shall work as a partner with industry to offer Management Systems Certification Services to all organizations without discrimination and to the highest standards.

It complies with the requirements of ISO/IEC 17021-1:2015 and the other relevant international guidelines as a minimum in the establishment, implementation and operation of the management Systems Certification.

The Management Systems Certification services shall be geared to the promotion of quality and benefits of pollution prevention and waste reduction throughout all aspects of Swazi industry and service sector. For the food industry, benefits of providing safe and quality food products to the consumers shall be promoted through Systems Certification.

It is the responsibility of all those concerned in the operation of Management Systems Certification Services including certified organizations and sub-contractors, that each task in the operation of the Management Systems Certification Services lead to excellence and enhances the credibility and image of the organization.


IMPARTIALITY POLICY

The Management of SWASA Management Systems Certification recognizes and understands the importance of being impartial, and of being seen to be impartial, in carrying out its management system certification activities through:

  • - Identification of potential conflict of interest
  • - Elimination / just resolution of any conflict
  • - Impartiality of certification personnel
  • - Ensuring objectivity of management system certification activity